Analysis of British Telecommunication :: GCSE Business Management Studies Essays

Business at Work Task 1: Introduction BT plc is British Telecommunication public limited companies (plc) registered in England Wales, with listings on the London & New York stock exchanges. The Business is well-known providers of telecommunications services and solutions for everybody in the UK. This business exists to supply telecommunications services, products and services, and IT solutions to corporate and residential customers. BT's Group plan is to increase the value for shareholders by increasing their performance rate by satisfying the customer’s want or needs and for corporate customers in Europe, achieving global reach through partnership which have the same motive of running the business, BT itself consists mainly of four lines of business: BT Retail, BT Wholesale, and BT Global Services and BT Open world. They focus on considered priorities to make a better world’s as a public limited company wants to deliver the uppermost levels of customer satisfaction performance and reduce the number of displeased customers each year which they've established a strategic target to do better than their competitors consistently and reduce the number of dissatisfied customers by 25% each year. BT wants to accomplish untreated gainful revenue growth, while constraining capital expenses enabling the company to be more financially controlled over the incoming / outgoing of cash flow. It also wishes to put broadband at the heart of BT, expand the market for broadband services so in the future the increasing of the usage of Broadband which will allow the BT to add value to the BT trademark. BT wants to find and provide solutions and other value-added services such as growing of BT’s brand by using different other pricing strategies of the product or services provided with the BT brand. As a well known business its aim is to place all UK networks under a single running structure and to control investment in charitable donations and data platforms, while transferring operations to new platforms. To use the strength of the BT brand to move into broadband services for consumers and also into connected markets, such as communications solutions and business mobility services for main business customers and information and finally to use different various combination of skilled and motivated people. From these objectives it indicates that the company wants to profit maximise by increasing market shares which has a big influence on profit. They want to expand their ability to reach into every home mainly in the United Kingdom. How successfully the business is meeting its objectives: The corporation known as BT plc it self is successful which is in fact meeting its objectives by the increase of the service given to other businesses and residential customers. Not only have they focused on